Zomax - Communication Management

Communication Management

CD/DVD
Authoring &
Mastering

CD/DVD
Replication

Production &
Turnkey
Assembly

Distribution/
End-User
Fulfillment

Returns
Management

Global
Locations

Stock Quote

Nothing we handle is more important than your customers.
Our customer acquisition and customer care programs bring you new opportunities for growth. Our Customer Communication Centers provide expertise and infrastructure to help you implement direct to customer marketing and sales programs. With several customer contact centers, distribution sites and factories located throughout the world, we are uniquely positioned to help you service your customers and build their loyalty.

Full service communication center capabilities in 16 languages.

Our Customer Communication Center capabilities range from data entry processing, to inbound telephone order management and customer service, to outbound campaigns and surveys, to post-sales support, to technical support programs for your customer base.
Your customers will be serviced in their native language and offered multi-currency payment options. With our subscription management and software upgrade programs you can build profitable on-going relationships with important market segments.
As the business potential of the Internet continues to rocket ahead, we’re ready with proven, customizable software for e-business. We can help with web site creation, web hosting and complete Internet marketing and e-service programs.
And if there is product that you need to have distributed, we can help you with that as well. Inventory availability is crucial to customer satisfaction. Your team will manage your complete inventory cycle from the procurement of product through warehouse management and the distribution process.
Your program manager provides consultative program design and multi-site coordination to ensure your programs run most efficiently and effectively while our export specialists provide compliant export documentation for your international customers all to ensure an exceptional customer experience.

Our world-class service quality
has been recognized with the
COPC 2000 designation.

And most importantly, we’ve worked to insure the highest possible quality in all contacts with your customers, including certification of key facilities to meet the COPC-2000 quality standard for service providers. Because nowhere is execution more critical than when a project brings us into contact with your customers.